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NEWS: Continuum Recalls Lenox Tea Kettles Due to Burn Hazard

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posted Sunday Apr 12, 2020 09:15 AM

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Recall Summary

Name of Product: Lenox 2.5 Quart Tea Kettles

Hazard: The tea kettles can expel hot water during use, posing a burn hazard to consumers.

Remedy: Refund

Consumers should immediately stop using the recalled tea kettles and contact Continuum for a full refund if proof of purchase is available.  If not, consumers will be entitled to a refund of $29.99.

Consumer Contact: 
Continuum at 800-669-6385 from 10 a.m. to 4 p.m. ET Monday through Friday or online at www.gocontinuum.com and click on Recall Information for more information.  https://www.cpsc.gov/Recalls/2020/Continuum-Recalls-Lenox-Tea-Kettles-Due-to-Burn-Hazard

Recall Details

Units: About 56,000

Description:
This recall involves Continuum's Lenox-branded 2.5 Quart Whistling Stainless Steel Tea Kettle with a three-layered bottom. The tea kettles were sold in a variety of colors, including blue, red, silver, and gold. They have a stainless steel flat bottom that measures approximately 7" in diameter and has a bent edge that extends approximately 1" beyond the flat portion of the bottom. The brand name Lenox is written on the sides and the bottom of the kettle.

Incidents/Injuries: Continuum has received 14 reports of tea kettles expelling hot water through the top, including four reports of burn injuries, some of them severe. 

Sold At: Burlington, HomeGoods, Home Sense, Marshalls, T.J. Maxx, Tuesday Morning, and Winners stores nationwide from September 2013 through November 2017 for between $30 and $50.

Importer: Continuum Sales & Marketing Corp., of Port Washington, N.Y.  

Manufactured in: China

About U.S. CPSC:
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency's jurisdiction.  Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC's work to ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals – contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.

Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.

For more lifesaving information, follow us on Facebook, Instagram @USCPSC and Twitter @USCPSC or sign up to receive our e-mail alerts. To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC's Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired.

CPSC Consumer Information Hotline
Contact us at this toll-free number if you have questions about a recall:
800-638-2772 (TTY 301-595-7054)
Times: 8 a.m. – 5:30 p.m. ET; Messages can be left anytime
Call to get product safety and other agency information and to report unsafe products.

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