gail gastelu, cindi bigelow, bigelow tea
You are not logged in. Access is limited. Login or see membership information. • The Tea House Times
Home » Columns / News / Blogs » SPECIAL FEATURES

Scroll down for page content - See LEFT side for Archives

   


Watch this Blog Notify me by e-mail any time a new post is made to this blog.

Follow The Tea House Times Publisher as she puts herself in another's shoes for the day.

July 2013 Posts

Archives

A Day in My Shoes
Blog Entry

Episode 10, Part 4 - A Day in My Shoes - Cindi Bigelow

Monday, July 8th 2013 @ 12:00 AM

Get the Flash player to see this player or just click here to access this file without streaming.

A Day in My Shoes – Episode 10, Part 4 of 4
Cindi Bigelow, President, Bigelow Tea

http://www.bigelowtea.com


CLICK TO PLAY VIDEO ABOVE OR SCROLL DOWN FOR TRANSCRIPT
If you are on a mobile device, you will need
a flash browser app to view the video.

Welcome to A Day in My Shoes – a blog and sometimes vlog as The Tea House Times publisher, Gail Gastelu, puts herself in another person’s shoes for the day – going behind the scenes in the tea industry!  If you are just joining us, go to the Archived entries in the left column to catch up - beginning with January 2013.  OR

SEE DIRECTORY OF BLOG ENTRIES AND TOPICS:
Click here.

SHARE THIS WITH YOUR CUSTOMERS AND FRIENDS...Use the share link that appears at the bottom of this page. Or, grab the url in your browser to share elsewhere.  Content is copyright of The Tea House Times, copying prohibited, but sharing to FB or other social media or link usage is allowed.

HOW TO FOLLOW A DAY IN MY SHOES VLOG AND BLOG: Click here for details.
 

CLICK TO PLAY VIDEO ABOVE OR READ TRANSCRIPT BELOW

EPISODE 10 PART 4 of 4 - May 13, 2013


After my tour of Bigelow Tea corporate offices, and their blending and production facility in Fairfield, Connecticut, I spent quite a bit of time with Cindi Bigelow and she invited me to sit in on their monthly Sales Committee Meeting.  The meeting was a two-hour gathering of all disciplines of the organization involving executive, department heads of Operations, Accounting, Packaging, Food Service, Marketing, Sales, Purchasing, Planning, and Blending.  They discussed ongoing projects, priority accounts, concepts for products and new products, research, consumer research, public relations, all of their varied product lines, major buyers, and discussed everything that would be beneficial to company-wide awareness from quality control operations through every stage of each department.  It was a roundtable (actually a huge U shaped meeting including 20 company representatives. It was an honor and a privilege to have been invited and trusted to be a part of their meeting, to sit alongside Cindi, and even contribute some ideas/thoughts of my own. 

 

There are many things I was privy to during this meeting and cannot discuss here, but I am pretty sure it is ok to mention they did have a discussion about ETP – the Ethical Tea Partnership for which their membership was recently approved. You may read more about it at BigelowTea.com

 

During their meetings, everyone is always encouraged to ask questions and clear up anything that needs to be…  At that point, Elaine invited me to ask a question.  I could not help but ask about decaffeination at home.  This is a highly debated topic in the tea industry and one that I finally wanted to put to rest. So I asked the entire team….the reply was that their scientific research shows that if you steep the tea for 60 seconds, you will remove 60 percent of the caffeine.  So, the procedure is certainly not 100 percent decaffeination, but for those who find they really enjoy a certain tea that is not available in decaf, they can at least reduce the amount of caffeine by steeping for 60 seconds, and tossing that and then re-brewing the same tea.  So that’s it folks – 60 seconds removes 60 percent. I trust this answer after seeing the many labs and quality control practices taking place at Bigelow….I know they have done their research.

 

After the meeting, some subcommittees broke off to discuss moving along certain agenda items.  I met with Elaine for a little while again and then went to lunch in the company cafeteria with Cindi – where we bumped into Mr. & Mrs. Bigelow (David and Eunice) as well. What a great day!

 

Cindi Bigelow is President of Bigelow Tea.  Before assuming the role of president and CEO of Bigelow Tea in 2005, Cindi Bigelow spent 20 years in virtually all areas of the company that her grandmother founded in 1945.

 

Cindi recently traveled to Sri Lanka and you may read all about it through the Bigelow Tea Blog – look for “Cindi’s Messages” – Cindi Bigelow Travels to Sri Lanka Journal – or Click HERE

 

So…over lunch, I asked Cindi what a typical day is like for her. As you can imagine, it is sometimes quite unplanned as is the day of any executive; there are planned meetings and unplanned situations that arise and need to be handled in a timely fashion.  30 percent of her day is spent on long term projects/planning and 70 percent is spent on daily routines and activities, internal operations, community involvement, and customer relations as well.  Cindi enjoys taking a personal part in providing responses to consumers.

 

Cindi has a very strong sense of family and shared with me how important it is to stay a family company with a family feel.  While she needs to be engaged in all aspects of the company, everyone on their team compliments and challenges each other.  And, she is the driving force behind it all. Communications are very important with everyone in the company, the community and the public.  So much so that the entire pool of employees is brought together quarterly for an update meeting and a video conference is held with the other plants. 

 

After lunch, and back in Cindi’s office, I asked her to tell me what it is like to be third generation in her family’s tea business – watch and listen in - through this exclusive outtake from the desk of Cindi Bigelow….and with this, I end the final episode of A Day in My Shoes – Behind the Scenes in the Tea Industry – an incredibly awarding day with Cindi Bigelow….ENJOY!

THIS NEWS OR BLOG POST IS SPONSORED & PUBLISHED BY TheTeaHouseTimes.com
The Tea House Times
is published 6x per year (in print or via download) plus weekly eNews.
JOIN EMAIL | SINGLE ISSUES |
SUBSCRIBE | ADVERTISE | CONTACT
SOCIAL MEDIA - Follow us @teahousetimes    | Affiliate/Ad details here.
EDUCATION - TeaCourse.com | TeaEtiquetteCertified.com | TeaCourseFastTrack.com

Comments

2003 - present