gail gastelu, cindi bigelow, bigelow tea
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June 2013 Posts

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A Day in My Shoes
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Episode 10, Part 2 - A Day in My Shoes - Cindi Bigelow

Monday, June 24th 2013 @ 12:00 AM

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A Day in My Shoes – Episode 10, Part 2 of 4
Cindi Bigelow, President, Bigelow Tea

http://www.bigelowtea.com


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Welcome to A Day in My Shoes – a blog and sometimes vlog as The Tea House Times publisher, Gail Gastelu, puts herself in another person’s shoes for the day – going behind the scenes in the tea industry!  If you are just joining us, go to the Archived entries in the left column to catch up - beginning with January 2013.  OR

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EPISODE 10 PART 2 of 4 - May 13, 2013

 

 

Before we get back to discussing the progress of my day at Bigelow, I think it is a good time to explain a little about the history of Bigelow Tea so you will better understand what was happening in the plant on the day of my visit.

 

Founded in 1945 by Ruth Campbell Bigelow, Cindi’s grandmother,  R.C. Bigelow, Inc. is dedicated to being a premier packer of truly fine quality teas. As a family owned and operated business, the company is guided by four basic principles including 1-Satisfied Customers 2-Strong Relationships 3-Satisfied Employees and 4-Good Corporate Citizenship. All of this is outlined in their Mission Statement and may be found at the BigelowTea.com website.

When Ruth Bigelow created her own special blend of rind of orange, sweet spice and tea, she never dreamed she was starting a family business that would span three generations - or change the way Americans enjoy tea. How her remarkable creation succeeded against all odds is a story lovingly recounted in a 96-page hardcover edition by her son David C. Bigelow. The book is entitled “My Mother Loved Tea” and we have some signed copies available for purchase through theteahousetimes.com Click here to find it in our shop.

An avid tea connoisseur, Ruth thought tea drinkers like her would enjoy a more zestfully flavored tea. Happening upon a special colonial recipe that called for tea to be blended with orange peel and spices, she decided to try and re-create what she felt sounded like a wonderful idea. After much trial and error in the family kitchen, she finally hit upon what she thought was the best tasting recipe. After sharing samples with family, friends and acquaintances, one of them reported back that her new tea had caused nothing but constant comments. Thus the "Constant Comment"® name was born.

In the ensuing years, David and his wife Eunice, along with their two daughters, Lori and Cindi, have carried on expanding Ruth's idea with many new flavors in tea, herb teas, green teas, and iced teas. Bigelow Teas have grown and grown and today you can find a generous selection in virtually every supermarket in the United States.

Back to my day…

Every single person I met during my visit has been with Bigelow for years and years. It was very impressive. They all seemed so happy to be working there. I am pretty sure I met at least one hundred people that day – only a small portion of their entire workforce.  Every person in every stage of operations was introduced to me as I toured the plant.  Let me tell you the place was impeccably clean. Yes – I needed to wear a hair net in the plant….no laughing at the photo, my friends!...  Thank goodness I had asked Elaine about dress code ahead of time. I was informed that I could not wear dangling jewelry nor shoes with heels during my tour. 

 

…that’s all for this week. Next week we will continue with my tour of Bigelow Tea and move on to discuss my time spent one-on-one with Cindi Bigelow.

 

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