gail gastelu, high societea house, wayne, nj, a day in my shoes, tea room hostess, tea room server
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March 2013 Posts


A Day in My Shoes
Blog Entry

Episode 3, Part 2 - A Day in My Shoes - Serving with Gabriella at High SocieTea House

Monday, March 18th 2013 @ 12:00 AM

A Day in My Shoes – Preparing to Serve with Gabriella at High SocieTea House, Wayne, NJ – February 10, 2013

Welcome to A Day in My Shoes – a blog and sometimes vlog as The Tea House Times publisher, Gail Gastelu, puts herself in another person’s shoes for the day – going behind the scenes in the tea industry!  If you are just joining us, go to the Archived entries in the left column to catch up - beginning with January 2013.  OR Click HERE for a complete listing/directory of entries and topics.



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EPISODE 3, Part 2

Serving with Gabriella at High SocieTea House, Wayne, NJ


OK, so back to Feb. 10 – Serving with Gabriella.


I was told I could pick the three featured teas.  I made the choices and set samples out in small ceramic dishes. Guests are shown the samples as they are seated and many tend to order one of the featured teas. 


Now, in preparing to serve guests, I was taught the workflow and who was in charge of what.  The hostess greets the guests and shows them to their table, presents the featured teas, describes the menu and specials. Once she has done this, she advises the server that the table has been seated and talked to – and the server may give them a few minutes to look at the menu and then proceed to take their tea and food order.


The server (not waitress! – there is a difference) –these duties were then described to me.  On a side note, I later asked Bernadette why she calls them servers and not wait staff or waitresses?  I was told that because of the nature of the slower service and more time spent with each customer, they are called servers since they do give much more time and attention to each person than a waitress would in a more rushed environment.  They are also paid better than a waitress to compensate for the extra time spent serving. 


So, I was taught to do the following:

-Introduce myself

-Ask if the customers if they have any questions about menu.  (Remember, the hostess has already told them about specials)

-Take their tea orders/help them to choose their teas

-Fill out the order ticket according to each person’s order – mark my name at top, table #, # guests, etc. (The chef would later know that a table was mine and when food ready, announced to me specifically – or if there were questions about my chicken scratch, they would know who to ask!)

-Turn the order in to the cook and announce each person’s order

-Prepare teas and deliver to table (audio blooper!)

-Clear tables as appropriate to get the dishes going

-Deliver and explain food

-Alert kitchen when table is almost done with scones

-Check on tables to be sure all is fine

-When table is nearly finished, ask them to take their time, but the check would be waiting up front (the hostess up front takes care of checking people out together or separately and leaves tips in drawer)


Next week MORE VIDEO: Episode 3, Part 3, Serving my family!

Coming up soon – NY International Gift Fair with High SocieTea owner, Bernadette Solari.

Coming Soon after – Acting hostess - cook - dishwasher!

After that – we are mixing it up with some great tea execs! and will move on to other types of tea businesses.

Stay tuned!


If you would like to visit High SocieTea House yourself,
Call High SocieTea-reservations required: 973-696-8327
Location: 20 Old Newark Pompton Turnpike, Wayne, NJ 07470 (


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